Contact
A real person writes back.
We're a small team and we like email. Pick the address that best matches what you're writing about and we'll do our best to reply quickly.
Sales & general
Pricing, demos, procurement, partnerships, anything else.
Expect a reply: One business day, usually faster.
Support
Stuck on a download? Account question? Bug?
Expect a reply: Same working day for most things during UK office hours.
Privacy
GDPR requests, DPA requests, data subject access.
Expect a reply: Acknowledged inside three days, full response inside 30.
Security
Vulnerability reports, security questionnaires, incident enquiries.
Expect a reply: Acknowledged inside one business day.
Press
Interviews, quotes, story enquiries.
Expect a reply: Inside two business days.
Other ways to find us
- Self-service: the support guide and the FAQ cover most questions.
- Onboarding: IT teams can go straight to /onboard and grant tenant-wide consent in under a minute.
- For students whose school isn't onboarded yet: use the request-access form — it drafts an email you can send to your school's IT team.
- Postal: Muon Works Ltd, registered in England and Wales. Postal address available on request via email.
What helps us reply faster
- The school name, if you're writing on behalf of one. Lets us pull up the tenant straight away.
- Approximately when the issue happened, if you're reporting a problem. We can match against logs.
- What you've already tried, if you've dug in. Saves us asking the obvious questions back.